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Frequently asked questions

Below, you’ll find a compilation of frequently asked questions concerning our commercial video and animated video production services.

 

Simply click on a question to reveal the answer.

 

Should you require more detailed information or if you’re curious about our methods, we invite you to connect with us. We are avid email correspondents, enjoy phone conversations, and are eager to walk you through our creative process.

 

 Contact us we’re here to help and look forward to discussing how we can bring your vision to life.

  • What Video camera do you use?
    Blackmagic URSA Mini Pro 12K, Featuring a revolutionary 12K Super 35mm 80 megapixel sensor with generation 5 color science and 14 stops of dynamic range, URSA Mini Pro 12K is designed for high end feature film production. and the Blackmagic Pocket Cinema Camera
  • Do I have to find my own talent?
    We oversee the full spectrum, from sourcing developers, content creators, production support to post-production experts. Trust us to streamline the logistics behind the scenes.
  • What if I want to change Companies?
    Upon project or subscription completion, Mystic Media Film provides clients with all raw materials such as project files, working documents, video clips, and photographs. Additionally, we safeguard these assets with long-term cloud storage backups, guaranteeing their preservation and accessibility for your future needs.
  • WHAT IS YOUR VIDEO PRODUCTION PROCESS LIKE?
    We’ve streamlined the entire production process to ensure quality is high: Creative briefing and onboarding: once you select your preferred engagement and content style, we provide you with a creative brief to collect your product value propositions, in addition to your existing brand guidelines and logo files. Pre production: then we’ll develop a concept, script, and dedicate the best talent. Each stage of the process requires your sign-off so you’re always satisfied with the outcome. Production: for animation, we’ll then illustrate out the entire storyboard before heading into motion. For live-action, we’ll be filming on set in our own studio, or on a location that matches your brief. Post production: you’ll have a video editor or motion graphics expert, that will handle all the video editing from start to finish. Delivery: once video editing is completed, all the media files will be made available for download following your final sign-off.
  • WHO IS MYSTIC MEDIA FILM AND WHAT DO YOU DO?
    Mystic Media Film is your creative powerhouse, turning your team into marketing superheroes. From stunning corporate videos that boost your ad campaigns to dynamic motion graphics that captivate during product launches, or viral-worthy animated clips for TikTok — we make video creation swift and impactful. Partner with us and leverage the expertise of an award-winning video production team that has triumphantly delivered over 1,200 projects. Let’s make your business shine on screen!
  • HOW MUCH DOES IT COST?
    Over the course of Fifteen years, around 700 videos for 300 clients, we’ve built a team of talented professionals who do stellar work. So, a million dollars. Just kidding, but the point is it costs real money. Typically, $3.5K – $250K is a good starting point, though we’ll also work with a lot more. If you’re a startup with an idea we absolutely have to get behind, we can get creative with equity.
  • HOW IS MYSTIC MEDIA FILM DIFFERENT?
    1. Dedicated team: Mystic Media Film gives your marketing and creative teams super powers, literally. Whether it’s beautiful corporate videos for your ad campaigns, compelling motion graphics for your next product launch, or an animated video for TikTok — you can rapidly bring any video idea to life, and make it work for your business. You’ll be alongside a dedicated, award winning video production team that’s done it over 1,200+ times. 2. Fully managed: Skip the hassle of managing video production on your own, and plan, shoot, edit, and produce your video content through Mystic Media Film. At every step of the process, we’ve got you covered. We handle everything from website design, Photo, Video, Ad Buying, Email, Social Media, Content Distribution, management and We handle everything from hiring developers, content producers, production assistance, or post-production talent, We work out all the backend Logistics. 3. Results-first: We’ve battle-tested what works and what doesn’t work over hundreds of different video campaigns, and for a variety of different businesses and industries. You’ll benefit from all of the best video production practices we’ve accrued across every project, which contributes to content becoming more cost effective over time.
  • WHAT BRIEFING MATERIALS SHOULD I PROVIDE?
    If you’re at the discovery stage, that’s completely ok — you can still get in touch with us! If you’re ready to proceed with a video project, we highly recommend including the following in your brief: 1. A clear and concise description of the project goals, and what you’d like your video to achieve. 2. A detailed description of the target audience, and the channels that you’re looking for the video to be distributed across. 3. A list of specific deliverables that are required, including cut-downs, ratios or localisations. 4. A timeline for the project. 5. Your ideal budget range. 6. If you’re after multiple videos, the scope of video production services you’re looking for. The best corporate videos will also start with good references. If you have a video style or example that you like, please include it in your brief. If you need help choosing a style, Contact us.
  • WHO HAS THE RIGHT'S TO THE RAW FILES?
    All raw files including, Project files, Working files, Video clips, And photos are handed over to the client At the end of the subscription or project. Mystic Media Film own’s all the raw files as well as the client
  • What's your refund policy?
    All payments, ACH, Wire Transfers are Final.
  • What payment methods can I use?
    You can add the following credit/debit cards to your account: American Express Discover JCB MasterCard Visa Visa Electron Note: The types of cards accepted through Mystic Media Film may vary. If your card doesn’t work when you think it should, contact your bank or card issuer for help. You may notice temporary authorizations on your account when using a credit or debit card.
  • Is my payment information secure?
    Security of your payment information We understand that purchasing Mystic Media Film products and services online involves a lot of trust on your part. We take your trust seriously, and we make the security and confidentiality of your information our highest priority. Mystic Media Film uses industry-standard SSL (secure socket layer) technology to protect every interaction you have with the Mystic Media Film billing system. This protects your personal and payment information. We not only store all your information behind a firewall, but also encrypt your sensitive payment information. Neither Mystic Media Film nor our payment partners ever share or sell your personal information. We’ll only use it for the purpose for which it was provided. For more details, see our Privacy Policy. Credit Card, Debit Cards, and Bank Account Details Our third-party payment processor checks your billing information against the payment account information. If these don’t match, we won’t accept the form of payment. Any irregularities will be reviewed by a Mystic Media Film support representative. Funds Transfers For some locations and currencies, Mystic Media Film uses a third-party provider so that customers can transfer funds securely to their Mystic Media Film billing accounts. In this case, you’ll send your payment to a bank account that belongs to this service provider in your country or territory, and our provider’s name will appear in the account name to which we ask you to transfer your payments. The provider securely processes your payment and sends the funds to Mystic Media Film.
  • GETTING STARTED IS EASY.
    We chat, to better understand your product. We learn about your team, existing skills, and your ongoing video production needs. Have videos produced on an ongoing plan, or on a single project. Our plans are designed to help you scale up or down based on your quarterly projects and video campaigns. If you’re new to video production, you can work with us on a single video project first. We assemble a specialist, dedicated video team. A team of top producers and project managers based on your content categories of choice. We have teams that service Australia, USA, Singapore and UK. We then kick-off with an onboarding session. We’ll follow with adjustments as needed, plus advice on how to efficiently and cost-effectively scale your video production.
  • WHAT TYPES OF VIDEO CONTENT DO YOU PRODUCE?
    It’s typical for video production companies to only produce live-action or animation — at Mystic Media Film, we have expert teams that work together to provide both. We go beyond corporate video production, and provide a 360-degree content offering that includes testimonial videos, social campaigns — all the way through to national TVC campaigns for brands you know and love. Our team has more than 200+ years of experience in live-action and animated video. We are an industry leader with a proven track record of producing landmark campaigns and award-winning work. We’re also one of the few video production companies that has produced over 1 billion views across all channels. All whilst having a high-quality-first approach that’s cost effective for our clients. We’re here to provide you with the best possible video production services so that you can create your perfect campaign for your brand or business.
  • DO YOU WORK WITH OUTSIDE AGENCIES?
    Sure! We’ve had a lot of fun working with other agencies. We bring our own creative to the table by default, but we also love working with the outside creative from people at the top of their game.
  • WHAT KIND OF CLIENTS DO YOU PREFER?
    All kinds, from direct-response explainers that focus on the product to national TV campaigns that elevate the brand.
  • Will the Agency Charge Me Fees or Commissions?
    Nope! We don't take any fees or commissions from your TikTok LIVE earnings. Instead, we offer incentives to help you earn more. For brand deals we secure, a management fee might apply.
  • What is Expected from Creators?
    We expect you to create quality content and engage with your audience. We’ll provide strategies and connections, but your success relies on your dedication and talent.
  • What Benefits Does Joining Talenture Agency Offer?
    We support you in growing your audience, securing brand deals, enhancing your content, and creating new opportunities. We help you build a full-fledged influencer career, not just on TikTok Live.
  • How Involved is the Agency with Its Creators?
    We’re very hands-on and value open communication. We’re always here to support you.
  • Is a Contract Required to Join the Agency?
    No contracts here! Joining is as simple as accepting us as your agency through TikTok. You can leave anytime.
  • Does Talenture Agency Have a Direct Relationship with TikTok Live?
    Yes, we work directly with TikTok and manage the approval process for your association with our agency.
  • Creator Community
    Join a supportive network of creators, collaborate on content, and share growth strategies. join our discord - https://discord.gg/UJMgNXuxjb
  • Stream Key/Live Studio Access
    Stream from your PC using TikTok Live Studio or an OBS/ Stream Key by being in our agency.
  • Ban Support
    Receive assistance with account bans and violations, ensuring you stay live and earning.
  • Increased Visibility
    Get featured on the official US TikTok LIVE account, boosting your visibility and follower count.
  • Content Strategy Planning
    Benefit from expert advice on live content strategy planning and post-LIVE feedback to continuously improve your streams.
  • Monthly Agency Bonuses
    Receive monthly agency bonuses dependent on your progress!
  • Monetize Your Streams
    Turn your creativity into income with our monetization strategies tailored to boost your earnings on TikTok LIVE.
  • Free to Join
    Enjoy all these benefits with no hidden costs or long-term commitments.
  • Trips To The TikTok Headquarters
    Participate in exclusive in-person and online events to network with other top creators and industry leaders.
  • Exclusive Training
    Receive 1-on-1 coaching sessions and access to professional training materials to enhance your live streaming skills.
  • Live Access <1k
    Get live access, even if you have fewer than 1,000 followers.
  • Brand Collaborations
    Collaborate with top brands on TikTok Shop, expanding your reach and income opportunities.
  • Early Feature Access
    Be the first to beta test new TikTok features, giving you an edge over other creators.
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